UK Post issues Christmas 2021 trade statement

The UK Post is today releasing its key trade figures for the Christmas peak period, November 29 to December 26, 2021.

Since the Covid-19 restrictions in 2020 created exceptional demand for courier and parcel services as people couldn’t meet in person and instead sent cards and gifts through the post, we have included comparisons with the pre-pandemic 2019 period where applicable.

In 2021, the pandemic continued to contribute to a tough retail environment and declining footfall in UK High Streets. However, the performance of Post Office held up. There were 50.5 million customer transactions in the four-week period, down just 1.7% from the same period in 2019, before the pandemic, and down just 1.5% compared to 2020.

Total network income * for the four week period was £ 73.8million. Compared to the same period in 2019, before the pandemic, this is a 15% increase. Compared to the exceptional period 2020, this is a decrease of 5%.

November 29 – December 26 2021 2019 % vs.2021 2020 % vs 2021
network income * £ 73.8million £ 63.9 million + 15 £ 77.9 million – 5
  • The week starting Monday, December 13 was our busiest week of the year, with 14.6 million customer transactions. On Christmas Day itself, 65,000 transactions took place in open post offices, usually in convenience stores.
  • Network availability was at its highest level since before the pandemic, with 11,596 branches negotiated in December, nearly 100 branches above our 11,500 needs.
  • More than 3,100 post offices offered “Click and Collect” services for DPD and Amazon for the first time. About 70% of packages were collected within one day of their arrival at a post office.
  • Post Office on November 30 launched a new charitable partnership with Trussell Trust, the charity that works to end the need for food banks in the UK, donating 1 pence on every cash withdrawal at counter in branches and hoping to raise £ 250,000 for charity. La Poste made excellent progress in achieving this target during the period.

Mail and parcels

Overall volumes increased compared to the same period in 2019, reflecting broader trends in e-commerce growth. Drop & Go, the expedited service of La Poste, continued to support businesses and online sellers who send parcels with a sales value up 60% compared to 2019. For the first time, Drop & customers Go were able to win rewards of up to £ 100. in November and December as part of a multi-level loyalty program.

Cash and bank

Service has excelled, with small independent businesses relying on their local post office to deposit their cash flow when it is convenient for them. During the period 29 November to 26 December, thanks to the continued and widespread access to cash provided by the network, £ 2.11 billion was deposited and £ 813 million was withdrawn at the offices of post, up more than a third (33.7%) from 2020 and 20% more than the same period before the pandemic in 2019. Post offices now handle £ 3 billion in cash every month, which coincides with the long-term trend of bank branch closings.

Post office travel money

Recorded a 100% increase in like-for-like sales compared to the same period in 2020 when tighter travel restrictions were in place. The euro was the most popular currency, accounting for around 65% of weekly sales over the period. After the US dollar, the most popular currency sales were the United Arab Emirates dirham and the Australian dollar.

Post travel insurance

Saw a 445% increase in sales of its award-winning products compared to the same period last year and 13% compared to 2019, before the pandemic. Overall, Post Insurance products (Travel, Automobile, Home, Provident) saw their sales increase by 118% compared to Christmas 2020.

Payment of invoices

Volumes performed well against an overall market decline of -9%, with volumes in line with previous years in Post Office & Payzone. Post Office is the exclusive hot house discount coupon provider for many major energy companies and issued 215,000 hot house discounts to customers in November and December.

Christmas Trading Comments

“While the parcel market remains very competitive and challenging, post offices have shown resilient performance in the face of Covid-19 restrictions, the dramatic drop in footfall on our main streets and general uncertainty regarding the cost. of life. It is a testament to the determination and hard work of the Postmasters that so many of them have remained open, providing essential services to their community, with over 11,500 commercial branches.

“Our cash and bank offering worked really well, ensuring people could withdraw cash to spend locally on hospitality and gifts, and small businesses had an open place to deposit their proceeds. Our travel business continues to grow stronger and the recent relaxation of travel testing rules provides us with new opportunities to profit commercially in the coming months. This year, we will also be expanding our Click and Collect services from 3,100 branches to over 6,000. ”

Nick Read, CEO, Post Office.

Editorial note: This post is from a company press release and may have been edited for clarity.

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