WarrantyMind Accelerates Cash-Flow Warranty Claims for Auto Dealerships

WarrantyMind solves a painful and perennial problem for dealerships: the tedious manual process of warranty administration, which can lead to significant delays in claim reimbursement and subsequent lost revenue.

FrogData has launched WarrantyMind, a warranty claims processing data platform that solves critical warranty administration issues at dealerships. The WarrantyMind platform integrates with the DMS, allowing warranty adjusters to file claims more accurately and much faster than the existing dealership process.

Thanks to its full integration with all DMS systems, WarrantyMind is able to optimize claims management, using data analytics to analyze each repair order to ensure accuracy and improve the speed of deposit. The car dealership’s claims management team is then able to use the FrogData platform to efficiently track and file claims.

“WarrantyMind solves a painful and persistent problem for dealers: the cumbersome manual process of warranty administration, which can lead to significant delays in claim reimbursement and subsequent lost revenue,” said Chris Dulla, vice president from FrogData. “In addition, today’s dealerships face a critical shortage of good warranty claims administrators: WarrantyMind addresses and resolves this issue directly and efficiently.”

Dulla noted that warranty administration is the primary driver of cash flow in an auto dealership and is dependent on good documentation by warranty administrators and technical repair personnel, but very often claims go unfulfilled. accumulate due to staffing issues.

Additionally, current and future industry trends make effective warranty administration even more important. For example, increased consumer adoption of electric vehicles and rental-based mobility models means dealership warranty activity will increase. A delay or failure to file such claims may result in significant loss of revenue.

“As the demand for warranty administration increases, WarrantyMind offers peace of mind to dealers, as they can rely on its extensive data analytics platform and AI to process claims and process them automatically. “, continued Dulla. “And, with his direct one-to-one communication with the service manager, missing information will no longer delay claims submissions.”

According to recent FrogData dealer reports, the WarrantyMind process makes a difference to the bottom line of the dealership. For example, one dealership saw a 30% improvement (4.2 days) in time to file a claim and reported a 10% lower rejection rate, as well as a five-day improvement in collection efforts of the guarantee. Other dealerships reported lower overall cost for their stores, with many saving up to $25,000 in the first year of service alone.

“We designed WarrantyMind to be a complete claims solution for dealers, one they can rely on every day to open up a critical revenue channel,” Dulla said. “So it’s very gratifying to see that WarrantyMind is making a measurable difference in improving warranty cash flow and reducing overhead.”

The key features of WarrantyMind are:

  • Data-driven warranty claims management that analyzes every repair order and uses FrogData technology to ensure filing accuracy and timeliness.
  • Instant communication via FrogData’s internal system with dealers for repair clarifications
  • OEM certified warranty experts with years of experience.
  • Real-time analytics on the effectiveness of dealer warranty repairs.
  • Integration with most DMS systems, so repair orders are already in the FrogData platform.

Warranty administration issues at the dealership are usually the result of poorly trained employees misinforming technicians and failing to follow through through the complex claims process. Not only must warranty administrators understand the types of repairs and information needed to file a claim, but they must also be good at analyzing, multitasking, and communicating with customers in several functional areas of the dealership: hard-to-find skills. find and train for . WarrantyMind helps to cost-effectively bridge this skill/staff gap for car dealerships and is based on a consistent standard and streamlined process that leverages technology and expertise to help make warranty claims management more efficient.

About FrogData

FrogData is the automotive industry leader in data analytics. FrogData Analytics Platform provides advanced reporting, business insights and predictive analytics to automotive dealerships, helping them make better decisions to improve their business performance. FrogData is a division of izmocars, one of the world’s leading providers of automotive retail solutions including dealer websites, search engine marketing products and interactive media. FrogData is based in San Francisco, California. (http://www.frogdata.com)

Contacts for Media Relations:

Melanie Webber, mWEBB Communications, (424) 603-4340, [email protected]

Angela Jacobson, mWEBB Communications, (714) 454-8776, [email protected]

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